Dynamics 365 Customer Insights – Journeys

Read my posts about Dynamics 365 Customer Insights – Journeys.

Lists in emails in Customer Insights – Journeys

In Dynamics 365 Customer Insights – Journeys, users can list various items in an email as long as they are registered in Dataverse. This can include different insurances, contact names, purchased products, event passes, and registered event names.

by Malin Martnes

Consent center in Real-time marketing

The post explains how to use the new consent center in Customer Insights – Journeys’ real-time marketing, from setting up compliance profiles, consent purposes, and contact point consent. It distinguishes between transactional emails and those needing explicit consent. It also clarifies storing consent, the shift from outbound customer communication, and manual consent addition. Lastly, it…

by Malin Martnes

What’s coming in Customer Insights-Journeys in December-March?

Customer Insights – Journeys are introducing numerous features aimed at enhancing real-time marketing. These include enhanced email engagement, customizable fonts, set quiet times, data capture from third-party forms, improved lead qualification, web interaction tracking, journey templates, and advanced bot protection among others.

by Malin Martnes

Customer Insights -Journeys Copilot frenzy

Microsoft’s AI assistant, Copilot, continually expands its utility across Microsoft products. It now includes various functions in Dynamics 365 Customer Insights – Journeys such as facilitating journey creation, form design, email content creation, and customer segmentation. While many features remain in testing, users can try them in certain data centers, providing valuable feedback for future…

by Malin Martnes

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